Global Custom Packaging - What We Do, What We Deliver
Global Custom Packaging provides fully customized packaging and professional printing for business products. Our services include custom printed boxes, custom paper bags, custom paper cups, business cards and commercial printing developed around the specifications approved for each order.
Your use of globalcustompackaging.com constitutes agreement to these Terms and Conditions. Global Custom Packaging may amend these Terms at any time, with or without prior notice. Please review this page regularly. Changes become effective when posted and apply to later website use and orders.
Global Custom Packaging owns the production materials and working materials it uses to manufacture printed products unless a written quote or agreement expressly states otherwise. We do not sell or give those materials to another party. We reserve the right to distribute free samples of printed products and to use completed products or images of them for display on our website and in our portfolio.
Copyright Notice
All content on this website, including text, data, software, photographs, graphics, images, illustrations, maps, designs, icons and other materials (collectively, "Website Content"), is owned by or licensed to Global Custom Packaging and its third-party providers. Copying, modifying, storing, republishing, transmitting or otherwise distributing Website Content is prohibited without our prior written consent, except as permitted by applicable law.
user conduct website
You are solely responsible for content that you send, upload, post, distribute or transmit to or through the website. You agree that submitted material will not contain third-party text, images, designs, trademarks, service marks or copyrighted works unless you have obtained all permissions required for our use and production of that material.
You must not submit material that is unlawful, indecent or offensive; restricts another person's lawful use of the website; infringes the intellectual property or proprietary rights of Global Custom Packaging or any third party; contains malicious code; or is otherwise improper for printing. We do not control all content submitted by users and do not guarantee its accuracy, integrity or quality. We are not liable for content that a user submits or for material another user may find offensive, indecent or objectionable.
Global Custom Packaging and its authorized designees may, but are not required to, remove or refuse content that violates these Terms or is otherwise objectionable. We may preserve or disclose submitted content when required by law or when reasonably necessary to comply with legal process, enforce these Terms, respond to a claim that content violates a third party's rights, or protect our rights, property, users or the public.
You are responsible for providing complete, accurate and current information for every inquiry, quote, order and delivery. The website may not be accessed by robots or other automated means except with our written permission. Fraudulent or unauthorized use of the website is prohibited and may be reported or pursued as permitted by law.
By using the website or placing an order, you represent that you have the permission, rights and authority necessary to order the requested work and authorize Global Custom Packaging to produce it on your behalf. You also represent that you are legally able to enter binding obligations and, if acting for a business or another person, that you are authorized to bind that party.
You are solely responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible and liable for all orders, requests and other actions taken through your registered account.
Access to certain portions of the website requires users to register their name and email address and create a password for future access to a password-protected area. Global Custom Packaging reserves the right to request additional personal and business information before registering an account.
You are responsible for keeping your password confidential and may not disclose it to another person. If an unauthorized user gains access to a password-protected area of the website as a result of your acts or omissions, you agree that you are liable for that unauthorized use.
When you, or a person to whom you have given access, places an order using your password, you grant Global Custom Packaging an unrestricted, royalty-free and non-exclusive license to use, sublicense, reproduce, adapt, modify, publish, display and create derivative works from content on the website and printed product for the purposes of storing designs and processing print orders.
Your use of the website is also subject to our Privacy and Security Policy. By using the website, you acknowledge that personal and business information will be collected and used as described in that policy.
Indemnification & Limitation of Liability
You agree to defend, indemnify and hold harmless Global Custom Packaging and its members, directors, employees, representatives, vendors, suppliers, affiliates and subcontractors from and against claims, demands, charges, arbitrations, actions or proceedings (collectively, a "Claim") arising from or relating to your alleged wrongful acts, your submitted content, or a product ordered by you that: (a) infringes a copyright, patent, trademark or other proprietary right; (b) contains libelous, slanderous, defamatory, scandalous, obscene, unlawful or unauthorized material; or (c) results from unauthorized access to a password-protected area of the website.
This obligation includes defending Global Custom Packaging against the Claim, paying any resulting judgment or award, and reimbursing reasonable legal fees, costs and expenses incurred in responding to or resolving the Claim.
Under no circumstances will Global Custom Packaging or its members, directors, employees, representatives, vendors, suppliers, affiliates or subcontractors be liable for injury, death, loss, claim, damage, act of God, accident, delay, or special, punitive, incidental or consequential damages of any kind, whether based in contract, tort or otherwise, arising from or connected with use of or inability to use the website, or information, software, data, products or services obtained through the website, even if advised that such damages are possible.
In no event will Global Custom Packaging's total liability for damages, losses and causes of action, including negligence, arising from these Terms, use of the website or an order exceed the amount paid to Global Custom Packaging for the order or request giving rise to the claim.
return and refund policy
Because our printing and packaging products are custom-made, you must notify Global Custom Packaging within three business days after receiving an order if you believe the products are defective or do not match the approved order specifications.
We do not issue a refund or credit for custom products. If management determines that Global Custom Packaging made an error or that the product is defective, we will reprint the original order. The determination of whether a product is defective or inconsistent with the approved specifications is made by our management after review of the order, proof and supporting evidence.
To qualify for a reprint, you must provide digital photographs that clearly document the issue or, when requested, return the complete quantity of the original order at your expense within seven business days after delivery. Charges for expedited order processing are nonrefundable.
Payment, Order Placement and Cancellations
All price data on the website is stated in U.S. dollars (USD), and payment for orders must be made in U.S. dollars. Because the products and services are customized, work will not begin until full payment, including all charges, taxes, shipping and handling fees, has been paid by credit card or another approved payment method through the website.
As part of order placement, you must approve a proof, whether electronic or hard copy, for the printing products or services ordered. Following proof approval, the job is sent to press. After a print job has been approved and sent to press, no change may be made to artwork files, job specifications or printing turnaround time.
You have a limited period of four hours after approving the proof to request cancellation. A cancellation accepted within that period is subject to a charge of $25 plus 5% of the total order amount. You may request cancellation beyond 24 hours after proof approval, but cancellation is not guaranteed. If that cancellation is accepted, a charge equal to 50% of the total order amount applies to cover prepress work and financial costs associated with cancellation.
Design Orders
Global Custom Packaging does not issue refunds or credits for paid design-service orders. Once placed, a paid design order is final and nonrefundable.
Sales Tax Policy
Global Custom Packaging charges sales tax on orders received from within the State of Texas. If you are tax-exempt, you must provide your tax-exemption certificate at the time of order placement.
Customer-Submitted Artwork and Files
Our designers and technicians create electronic or hard-copy proofs from artwork and files submitted by customers. Submitted artwork and files must be at least 300 dpi at final size and prepared in CMYK format unless another production standard is approved in writing. We are not responsible for blurring, distortion, pixelation or color changes resulting from files that do not meet these requirements or from conversion to CMYK. You are responsible for the accuracy and print readiness of submitted artwork and files, including page orientation, alignment, size and all production content. Although we take reasonable precautions against file loss, we are not responsible for damage to or loss of submitted artwork or files. You should retain backup copies of all materials supplied to us. By submitting artwork or files, you represent that you are the lawful owner of the material or have obtained all permissions required for its use. You accept full legal responsibility for material processed and printed on your behalf and under your instructions. We may refuse an order that we believe may be illegal, offensive, indecent, improper or infringing. We may refuse an order without disclosing a reason.
Proofs and Color Accuracy
No job will be sent to press without your approval of an electronic or hard-copy proof. You are responsible for logging into your account, reviewing the proof and approving it promptly. Global Custom Packaging is not liable for delay caused by late proof approval. Any production or turnaround period begins only after proof approval, acceptance of the artwork and files, and receipt of full payment. Review every proof carefully against the original file. Check layout, copy, spelling, grammar, spacing, punctuation, image placement and proportion, bleeds, crops, folds, dielines, final text, dimensions and every other production detail before approval. Electronic proofs do not show every transparency, overprint or color-conversion issue. UV coating, lamination and other finishes may change the appearance of printed color. Global Custom Packaging is not liable for the final color appearance of a laminated product.
The customer is fully responsible for everything included in the final approved proof.
We reproduce color from submitted print-ready files as closely as reasonably possible, but exact color and density matching is not guaranteed because of inherent printing-process limitations and neighboring ink requirements. By placing an order, you accept these limitations. No reprint will be provided solely for color variations that occur during printing or between an approved screen proof and the finished product. Global Custom Packaging is not liable for color matching or ink density based on an approved screen proof. Color accuracy and matching are guaranteed only when you purchase and approve a hard-copy proof. A hard-copy proof is available at additional cost.
No Liability for Errors in an Approved Proof
Global Custom Packaging is not liable for an error in the final product caused by or visible in the final approved proof, including misspelling or grammar; damaged fonts or graphics; bleeds; punctuation; incorrect or missing folds; dielines; crop marks; transparency; cracks on folds; overprint; finished-product dimensions; orientation; alignment; or other customer-approved production content. Global Custom Packaging does not use gang printing for most products. Based on the requirements of an order, we may select the printing method we determine is best suited to the item.
Overruns and Underruns
We normally deliver the quantity ordered plus a small additional amount. There is no extra charge for the additional quantity. In the event of an underrun, we bill for the actual quantity delivered. We follow the generally accepted trade practice of delivering plus or minus 5% of the ordered quantity.
Production Speed, Shipping and Delivery
Production speed and printing turnaround begin only after: (1) your artwork and files have been uploaded, reviewed and accepted by our prepress department; (2) you have approved the press-ready electronic or hard-copy proof; and (3) full payment, including applicable taxes, shipping and handling fees, has been received. During order placement on the website, you may select a production speed indicating the number of business days required to print the order and make it ready for transfer to the shipping company. Proof approval must be received before 10:00 a.m. Central Standard Time (CT).
We make reasonable efforts to print and ship orders on time. Global Custom Packaging is not liable for consequential damages resulting from a delay in shipment or delivery. You agree not to hold us liable for delays caused by weather, carriers, customs, technical problems, equipment failure or other circumstances beyond our direct control. If a printing delay caused by a technical problem or equipment failure prevents the expedited production service purchased for an order, the expedited charge will be refunded. An order may not be cancelled solely because of a printing delay.
You are responsible for customs duties, import fees and clearance arrangements for shipments delivered outside the United States.
Global Custom Packaging offers a standard 10-to-12-business-day plan to ship the product and expedited 6- or 8-business-day plans, with an estimated 2-to-3-business-day ground transit period, to one location per order within the United States, with no quantity or weight limit. Shipping to additional destinations is charged separately.
Shipping and delivery transit times are estimates and are not guaranteed. Global Custom Packaging is not responsible for carrier delay, loss, damage or theft during shipment and delivery. A lost- or damaged-shipment claim may be filed after six business days from the package shipment date. We will provide available shipment information to support the claim process.
To help customers reduce expenses, Global Custom Packaging prints through its in-house press in the United States and also uses its own offshore printing facilities in Asia and Africa.
If you provide an incomplete or incorrect delivery address, or otherwise make an error in the delivery details, additional shipping and handling charges apply to reroute or reship the order.
Changes to the Website and These Terms
Global Custom Packaging may amend any portion of the website and these Terms and Conditions at any time, with or without notice. Updated Terms will be posted on the website and become effective when posted. Continued use of the website after an update constitutes acceptance of the revised Terms.
Contact Global Custom Packaging
This website is owned and operated by Global Custom Packaging.
Telephone: (425) 214-9690 |Email: sales@globalcustompackaging.com