Privacy and Security
Global Custom Packaging respects the information people share when they request a quote, discuss a print or packaging project, place an order, communicate with our team or use our website. This Privacy Policy explains what we collect, how we use and disclose it, the choices available to you, and the measures we take to protect it.
We do not sell personal information for money. Some advertising technologies may, however, involve disclosures that are treated as a 'sale,' 'sharing' or targeted advertising under certain privacy laws. Where those laws apply, you can use our Do Not Sell or Share link or targeted advertising control to opt out.
Our Privacy Commitments
We collect information for defined business purposes connected to inquiries, quotes, orders, support, website operation and consented marketing.
We require opt in before sending marketing emails and include an unsubscribe method in each marketing message.
We provide controls to reject non essential cookies and opt out of targeted advertising or sale/sharing where applicable.
We honor valid requests to access, correct or delete personal information, subject to legal exceptions and required recordkeeping.
1. Scope and Who Is Responsible
This Policy applies to personal information handled by Global Custom Packaging through globalcustompackaging.com, its quote and contact forms, email, telephone, live chat, project discussions, customer support, orders and related business interactions that refer to this Policy. It does not replace the privacy notice of a third party website, payment processor or platform that handles information under its own terms.
Global Custom Packaging is the business responsible for the processing described in this Policy. Where applicable law uses the term controller or business, Global Custom Packaging acts in that role for the information it determines how and why to use.
2. Information We Collect
The information we collect depends on how you interact with us and what you choose to provide.
Information You Provide Directly
Contact and business information such as your name, business name, email address, telephone number, billing or delivery address, and preferred contact method.
Quote and project information such as the product or printed item, dimensions, quantities, materials, box style or print format, intended use, delivery needs, budget or timing information, and other requirements included in your inquiry.
Artwork and production files - such as logos, graphics, photographs, dielines, product images, brand colors, copy, labels, reference images and files you ask us to review or print.
Order and fulfillment information such as approved specifications, proofs, revisions, purchase details, production communications, delivery instructions, shipment information and support history.
Communications such as messages submitted through forms, email, telephone or live chat, and records of our responses.
Marketing preferences including your decision to subscribe, unsubscribe or otherwise manage promotional communications.
Payments and Invoices
The website is designed for quote and inquiry requests and does not provide on-site checkout or customer account registration. If you proceed with an order, we may send an invoice or payment link through a third-party provider. The provider may vary and will collect payment information under its own privacy notice and security practices. Global Custom Packaging may receive limited transaction records, such as the payer or billing contact, amount, invoice reference, payment status and date, but does not collect or store full payment-card details through the website.
Information Collected Automatically
When you use the website, we and our technology providers may automatically collect information through cookies, pixels, tags, scripts, local storage, server logs and similar technologies. This information may include:
IP address and approximate location derived from it;
browser type, device type, operating system, language and device identifiers;
pages viewed, referring and exit pages, links or buttons selected, timestamps and time spent;
advertising interactions, campaign information and conversion events;
scrolling, cursor movement, navigation and other website interaction data captured by heatmap or session-recording tools; and
security, anti-spam and fraud-prevention signals, including information processed through reCAPTCHA.
Some of this information may be linked to a cookie, device or browser identifier and may be treated as personal information under applicable law.
3. How We Collect Information
Directly from you when you submit a form, contact us, request a quote, send artwork, approve a proof, place an order, subscribe to marketing or request support.
Automatically from your browser or device when you use the website or interact with an email or advertisement.
From service providers and business partners, such as payment providers, shipping carriers, analytics and advertising platforms, CRM and email tools, when they return information needed to provide their services.
4. How We Use Personal Information
Respond and guide review inquiries, answer questions, develop quotes, recommend specifications and help move artwork or structural requirements toward production.
Produce and fulfill prepare proofs, manufacture and print approved work, coordinate revisions, manage quality and production communications, arrange shipping and provide customer support.
Invoice and record transactions issue invoices or payment links, confirm payment status, maintain order records and meet accounting, tax and legal obligations.
Operate and protect the website deliver website functionality, detect spam or abuse, troubleshoot errors, maintain security and prevent fraud.
Measure and improve understand website use, evaluate campaigns, improve navigation and content, and make our advertising and customer communications more relevant.
Communicate send project, quote, order, delivery and support messages, and send marketing only when you have opted in or another lawful basis permits it.
Comply and defend meet legal obligations, respond to lawful requests, enforce agreements, resolve disputes and protect our rights, customers and services.
5. Legal Bases Where Required
Where UK or other applicable data protection law requires a legal basis, we rely on one or more of the following, depending on the purpose:
Steps requested before a contract and performance of a contract, such as preparing a quote, producing an order and arranging delivery.
Consent, such as for non-essential cookies, targeted advertising where consent is required, and opt-in email marketing. You may withdraw consent at any time, without affecting earlier lawful processing.
Legitimate interests, such as responding to business inquiries, administering customer relationships, protecting the website, improving services and maintaining necessary business records, where those interests are not overridden by your rights.
Legal obligations, such as tax, accounting, regulatory and lawful disclosure requirements.
6. Cookies and Similar Technologies
Cookies and similar technologies help the website function, remember choices, measure performance, prevent abuse, understand how visitors use the site and evaluate advertising. The technologies used may include:
Essential and security technologies support core website functions, privacy choices, form operation, security, anti-spam and reCAPTCHA. These may operate when necessary to provide the site or a feature you request.
Analytics technologies including Google Analytics or tags deployed through Google Tag Manager, which help measure visits, page performance and website interactions.
Advertising technologies including Google Ads tracking and Meta Pixel, which help measure campaigns, understand conversions and, depending on your choices and applicable law, support targeted advertising.
Communication and customer management technologies including live-chat tools and Salesforce, which help route inquiries, maintain business communications and support customer relationships.
Email technologies including Mailchimp, which helps manage opt-in subscriptions, deliver emails and measure interactions with those emails.
Heatmap and session-recording technologies which help us understand navigation, clicks, scrolling and other interactions so we can improve the website experience.
Your Cookie and Advertising Choices
Reject non-essential cookies through the cookie notice when it is presented.
Use the Do Not Sell or Share link to opt out of disclosures treated as sale or sharing for cross-context behavioral advertising where applicable.
Use the targeted-advertising opt-out control available on the website.
Adjust browser settings to block or delete cookies. Some website features may work differently when cookies are disabled.
Your choice applies to the browser and device through which it is submitted. If you clear cookies or use another browser or device, you may need to submit the choice again. Our controls do not govern cookies or data collected directly by third-party sites you visit.
7. How We Disclose Personal Information
We disclose personal information only for the purposes described in this Policy, subject to your choices and applicable law. Recipients may include:
Website and technology providers - hosting, security, reCAPTCHA, analytics, advertising, live chat, heatmap and session-recording services.
Customer and marketing platforms - Salesforce for customer relationship management and Mailchimp for opt-in email communications.
Order and delivery providers - shipping carriers, couriers, logistics providers and other vendors needed to fulfill or deliver an order.
Invoice and payment providers - the third-party provider identified in the invoice or payment link used for a transaction.
Professional advisers - accountants, auditors, insurers, lawyers and consultants when reasonably necessary.
Authorities and protected parties - courts, regulators, law enforcement or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, property, users or services.
Transaction participants - a buyer, successor, adviser or other participant in a merger, financing, reorganization, sale of assets or similar business transaction, subject to appropriate safeguards.
Service providers are expected to process information for the services they provide to us and under their contractual or legal obligations. Some advertising platforms may also process information for their own purposes as explained in their privacy notices.
8. No Monetary Sale; Advertising 'Sharing'
Global Custom Packaging does not sell personal information for money. Our use of advertising pixels, cookies or similar technologies may disclose identifiers and internet or network activity to advertising platforms. Some privacy laws call this 'sharing,' targeted advertising or a 'sale' even when no money is exchanged. You can opt out through the Do Not Sell or Share link or targeted-advertising control. We do not knowingly sell or share personal information of children under 13.
9. Marketing Communications
We send promotional emails only after opt-in or where another lawful basis permits the communication. Every marketing email provides an unsubscribe method. You can also ask us to stop marketing by emailing sales@globalcustompackaging.com or using the Contact Us form. Unsubscribing from marketing does not prevent necessary quote, order, transaction, delivery or support messages.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, support, accounting, tax, dispute-resolution, security and legal needs. The period depends on the type of record, whether a quote becomes an order, the duration of the customer relationship, legal limitation periods and applicable recordkeeping requirements.
When information is no longer required, we delete, anonymize or securely dispose of it where reasonably practicable. We may retain limited records after a deletion or unsubscribe request when needed to document the request, prevent future marketing, complete an existing transaction, protect legal rights or satisfy law.
11. Security
We use reasonable administrative, technical and physical safeguards designed for the nature of the information we handle. These may include access controls, secure transmission where appropriate, service-provider review, system and account protections, limited access based on business need, and procedures for retaining and disposing of records.
No website, transmission or storage system can be guaranteed completely secure. Please use care when sending information online and avoid including unnecessary sensitive personal information in open message fields or artwork files. If you believe information submitted to us may have been compromised, contact us promptly.
12. International Processing
Global Custom Packaging is based in the United States. We and our service providers may process personal information in the United States and other countries, including countries whose privacy laws differ from those where you live. Where applicable law requires safeguards for an international transfer, we use appropriate contractual or other lawful transfer mechanisms.
13. Your Privacy Rights and Choices
Depending on where you live and the law that applies, you may have the right to request access to personal information, receive information about how it is used or disclosed, correct inaccurate information, request deletion, withdraw consent, object to or restrict certain processing, request portability, opt out of targeted advertising or sale/sharing, and complain to a privacy regulator. Some rights are subject to legal exceptions.
How to Submit a Request
Email sales@globalcustompackaging.com or submit the Contact Us form on globalcustompackaging.com. Please state that your message is a privacy request and describe the right you want to exercise. Include enough information for us to locate the relevant records, but do not send copies of identity documents unless we request them through an appropriate method.
We may need to verify your identity, authority or jurisdiction before completing a request. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and, where allowed, direct confirmation from you. We will respond within the period required by applicable law. If we deny or limit a request, we will explain the basis and any appeal or complaint option required by law.
California Privacy Rights
If the California Consumer Privacy Act applies to our handling of your information, California residents may have the right to know or access relevant categories and specific pieces of personal information, request deletion, request correction, opt out of sale or sharing, and receive equal service and pricing without unlawful discrimination for exercising privacy rights. Use the Do Not Sell or Share link for advertising-related opt-outs, or contact us through the methods above for other requests.
United Kingdom Privacy Rights
Where UK data protection law applies, you may have rights of access, rectification, erasure, restriction, objection and data portability, as well as the right to withdraw consent. You have an absolute right to object to direct marketing. You may also complain to the UK Information Commissioner's Office. These rights may be limited in circumstances permitted by law.
Canada Privacy Rights
Where Canadian privacy law applies, you may request access to personal information under our control, ask how it has been used or disclosed, challenge its accuracy or completeness, request correction, withdraw consent where permitted and raise a complaint. Legal or recordkeeping obligations may limit a request.
Australia and Other Locations
Where Australian privacy law applies, you may request access to or correction of personal information and raise a privacy complaint. Residents of other locations may have additional rights under their local law. Contact us and we will evaluate the request under the law that applies.
14. Children
Our website and services are intended for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and take appropriate action.
15. Third-Party Links and Services
The website may link to third-party websites, social networks, invoice or payment pages, or other services that we do not control. Their privacy, security and cookie practices are governed by their own notices. Review those notices before submitting information directly to them.
16. Changes to This Policy
We may update this Policy when our services, vendors, technology, legal obligations or information practices change. We will post the revised Policy on this page and update the effective date. If a change materially affects how we use personal information, we will provide additional notice or seek consent when required by law.
17. Contact Global Custom Packaging
For privacy questions, requests or concerns, contact:
Business: Global Custom Packaging
Email: sales@globalcustompackaging.com
Online: Contact Us form on globalcustompackaging.com
Telephone: (425) 214-9690
Mail: 14214 SE 4th St Apt C, Bellevue, WA 98007, United States